Last updated: November 2025
At Nuzha, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and transparent experience when you use our website or participate in our tours and activities.
By accessing our website www.nuzha.om , you agree to the terms of this Privacy Policy.
- Who We Are
Nuzha is a licensed travel company based in the Sultanate of Oman, established in 2019. We specialize in organizing safe, inspiring, and culturally enriching travel experiences exclusively for women.
- Company Name: Nuzha
- Email: info@nuzha.om
- Website: www.nuzha.om
- Location: Muscat, Oman
- Information We Collect
We collect personal data to provide a better travel experience and improve our services.
This may include:
- Personal Information: Name, email address, phone number, nationality, and emergency contact.
- Booking Details: Trip preferences, dates, and participation history.
- Payment Information: Processed securely through third-party payment gateways (we do not store full credit card data).
- Website Data: Browser type, device information, IP address, and cookies for analytics and site functionality.
- How We Use Your Information
We use your data to:
- Process bookings and confirm reservations.
- Communicate important trip updates or changes.
- Personalize your travel experience.
- Send newsletters, promotions, or updates (only if you consent).
- Improve our website performance and customer support.
- How We Protect Your Information
Your privacy and data security are important to us. We use secure servers, encrypted connections (SSL), and limited staff access to ensure your data is protected. We do not sell, trade, or rent users’ personal identification information to others.
- Sharing Your Information
We may share limited data with:
- Tour partners or guides, only for operational needs.
- Payment processors, to handle secure transactions.
- Government authorities, if legally required.
- All partners are required to comply with data protection regulations.
- Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.
- Your Rights
You have the right to:
- Request access to your personal information.
- Ask for corrections or deletion of your data.
- Withdraw consent for marketing communications at any time.
- To exercise your rights, please contact us at info@nuzha.om.
- Third-Party Links
Our website may contain links to partner or affiliate websites. We are not responsible for the content or privacy practices of those sites.
- Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised date.
Cancellation & Payment Policy
1. Payment Terms
- Full payment is required at the time of booking to secure your spot.
- Accepted payment methods include Credit/Debit cards, bank transfers, or other methods specified on our website.
- All payments are processed securely, and your financial information is protected.
2. Cancellation Policy
- Cancellations made 7 days or more before the tour: Full refund minus any applicable service fees.
- Cancellations made 3–6 days before the tour: 50% refund of the total booking amount.
- Cancellations made less than 3 days before the tour or no-shows: No refund.
- All cancellation requests must be sent via email to info@nuzha.om or WhatsApp.
3. Rescheduling Policy
- You may request to reschedule your tour up to 5 days before the departure date, subject to availability. Rescheduling
- requests should be sent to info@nuzha.om
- A small administrative fee may apply for rescheduling.
4. Refund Process
- Refunds will be processed within 7–10 business days after approval.
- Refunds are issued using the same payment method used for the booking.
تواصل معنا
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@nuzha.om
🌍 www.nuzha.om
📍 Muscat, Sultanate of Oman